Services Marketing: people, technology, strategy

Edisi

9e

ISBN/ISSN

978-1944-6598-20

Deskripsi Fisik

xvi, 665p.: ilus., indeks ; 22x28 cm

Judul Seri

-

No. Panggil

658.812 LOV s

Services marketing : people, technology, strategy

Edisi

7e

ISBN/ISSN

978-0273-756064

Deskripsi Fisik

648p. : ilus., indeks; 28x22 cm

Judul Seri

-

No. Panggil

658.812 LOV s

Measuring customer satisfaction : teknik mengukur dan strategi meningkatkan k…

Edisi

-

ISBN/ISSN

979-22-0018-5

Deskripsi Fisik

xiii, 344p. : ilus.; 20x14 cm

Judul Seri

-

No. Panggil

658.812 RAN m

Relationship marketing : successful strategies for the age of the customer

Edisi

-

ISBN/ISSN

0-201-62240-8

Deskripsi Fisik

xiii, 242p. : ilus., indeks; 23x14 cm

Judul Seri

-

No. Panggil

658.812 MAC r

Markets of one : creating customer unique value through mass customization

Edisi

-

ISBN/ISSN

1-57851-238-7

Deskripsi Fisik

xxv, 210p. : indeks; 23x16 cm

Judul Seri

-

No. Panggil

658.812 MAR

Secret of customer relationship management : its all about how you make them …

Edisi

-

ISBN/ISSN

0-07-136253-3

Deskripsi Fisik

xviii, 316p. : indeks; 23x16 cm

Judul Seri

-

No. Panggil

658.812 BAR s

Romancing the customer : maximizing brand vaue through powerful relationship …

Edisi

-

ISBN/ISSN

0-471-84615-5

Deskripsi Fisik

xii, 211p. : ilus. indeks; 23x16 cm

Judul Seri

-

No. Panggil

658.827 TEM r

Market driven management : using the new marketing concept to create a custom…

Edisi

-

ISBN/ISSN

0-471-59576-4

Deskripsi Fisik

xiv, 319p. : bagan, indeks; 26 cm

Judul Seri

The Portable MBA Series

No. Panggil

658.812 WEB m

Total access : giving customers what they want in an anytime, anywhere world

Bibliografi p.227-236

Customer experience management : a revolutionary approach to connecting with …

Edisi

-

ISBN/ISSN

0-471-23774-4

Deskripsi Fisik

xiii, 242p. : ilus., indeks; 23x26 cm

Judul Seri

-

No. Panggil

658.812 SCH c