Gaya APA
Barnes, James G. (2001).
Secret of customer relationship management : its all about how you make them feel .
New York:
McGraw Hill.
Gaya Chicago
Barnes, James G.
Secret of customer relationship management : its all about how you make them feel.
New York:
McGraw Hill,
2001.
Buku.
Gaya MLA
Barnes, James G.
Secret of customer relationship management : its all about how you make them feel.
New York:
McGraw Hill,
2001.
Buku.
Gaya Turabian
Barnes, James G.
Secret of customer relationship management : its all about how you make them feel.
New York:
McGraw Hill,
2001.
Buku.