Gaya APA
Schmitt, Bernd H. (2003).
Customer experience management : a revolutionary approach to connecting with your customers .
New Jersey:
John Wiley.
Gaya Chicago
Schmitt, Bernd H.
Customer experience management : a revolutionary approach to connecting with your customers.
New Jersey:
John Wiley,
2003.
Buku.
Gaya MLA
Schmitt, Bernd H.
Customer experience management : a revolutionary approach to connecting with your customers.
New Jersey:
John Wiley,
2003.
Buku.
Gaya Turabian
Schmitt, Bernd H.
Customer experience management : a revolutionary approach to connecting with your customers.
New Jersey:
John Wiley,
2003.
Buku.