Gaya APA
Wirtz, Jochen, Lovelock, Christopher. (2011).
Services marketing : people, technology, strategy (7e).
Boston:
Pearson.
Gaya Chicago
Wirtz, Jochen, Lovelock, Christopher.
Services marketing : people, technology, strategy.
7e
Boston:
Pearson,
2011.
Buku.
Gaya MLA
Wirtz, Jochen, Lovelock, Christopher.
Services marketing : people, technology, strategy.
7e
Boston:
Pearson,
2011.
Buku.
Gaya Turabian
Wirtz, Jochen, Lovelock, Christopher.
Services marketing : people, technology, strategy.
7e
Boston:
Pearson,
2011.
Buku.