Service marketing : integrating customer focus across the firm

Edisi

3e

ISBN/ISSN

0-07-119914-4; inter

Deskripsi Fisik

xx, 668p. : ilus., indeks; 25x20 cm

Judul Seri

-

No. Panggil

658.812 ZEI s

Maximising profits : the customer centric approach

Edisi

-

ISBN/ISSN

0-13-047485-1

Deskripsi Fisik

157p. : ilus., indeks; 23x15 cm

Judul Seri

-

No. Panggil

658.812 TEO m

Customer service : business 2000

Career solutions training group

Improving customer satisfaction, loyalty, and profit : an integrated measurem…

Edisi

-

ISBN/ISSN

0-7879-5310-5

Deskripsi Fisik

xv, 214p. : ilus., indeks; 23x16 cm

Judul Seri

-

No. Panggil

658.812 JOH i

Services marketing : people, technology, strategy

Edisi

5e

ISBN/ISSN

0-13-126846-5

Deskripsi Fisik

xv, 652p. : ilus., indeks; 25x20 cm

Judul Seri

-

No. Panggil

658.812 LOV s

Measuring customer satisfaction : hot buttons and measurement issues

Edisi

-

ISBN/ISSN

0-87757-276-3

Deskripsi Fisik

xiv, 219p. : ilus., indeks; 24x16 cm

Judul Seri

-

No. Panggil

658.812 MYE m

The Handbook of key customer relationship management : the definitive guide t…

Edisi

-

ISBN/ISSN

0-273-65031-9

Deskripsi Fisik

xix, 401p.; 24x16 cm

Judul Seri

-

No. Panggil

658.812 BUR h

Fundamentals of selling : customers for life through service

Edisi

9e

ISBN/ISSN

0-07-111588-9

Deskripsi Fisik

xxv, 658p. : ilus., indeks; 25x20 cm

Judul Seri

-

No. Panggil

658.85 FUT f

10 prinsip kepuasan pelanggan

Edisi

-

ISBN/ISSN

979-20-3241-X

Deskripsi Fisik

xiii, 170p. : indeks; 23x15 cm

Judul Seri

-

No. Panggil

658.812 IRA s

Achieving excellence through customer service = unggul bersaing melalui layan…

Edisi

-

ISBN/ISSN

979-686-997-7

Deskripsi Fisik

xiv, 454p.; 23x15 cm

Judul Seri

-

No. Panggil

658.812 TSC a