Gaya APA
Zeithaml, Valarie A, Bitner, Mary Jo. (2003).
Service marketing : integrating customer focus across the firm (3e).
Boston:
McGraw Hill.
Gaya Chicago
Zeithaml, Valarie A, Bitner, Mary Jo.
Service marketing : integrating customer focus across the firm.
3e
Boston:
McGraw Hill,
2003.
Buku.
Gaya MLA
Zeithaml, Valarie A, Bitner, Mary Jo.
Service marketing : integrating customer focus across the firm.
3e
Boston:
McGraw Hill,
2003.
Buku.
Gaya Turabian
Zeithaml, Valarie A, Bitner, Mary Jo.
Service marketing : integrating customer focus across the firm.
3e
Boston:
McGraw Hill,
2003.
Buku.