Gaya APA
Johnson, Michael D., Gustafsson, Anders. (2000).
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system .
San Fransisco:
Jossey Bass Publ..
Gaya Chicago
Johnson, Michael D., Gustafsson, Anders.
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system.
San Fransisco:
Jossey Bass Publ.,
2000.
Buku.
Gaya MLA
Johnson, Michael D., Gustafsson, Anders.
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system.
San Fransisco:
Jossey Bass Publ.,
2000.
Buku.
Gaya Turabian
Johnson, Michael D., Gustafsson, Anders.
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system.
San Fransisco:
Jossey Bass Publ.,
2000.
Buku.