Gaya APA
Lovelock, Christopher, Wirtz, Jochen. (2004).
Services marketing : people, technology, strategy (5e).
Singapore:
Prentice Hall.
Gaya Chicago
Lovelock, Christopher, Wirtz, Jochen.
Services marketing : people, technology, strategy.
5e
Singapore:
Prentice Hall,
2004.
Buku.
Gaya MLA
Lovelock, Christopher, Wirtz, Jochen.
Services marketing : people, technology, strategy.
5e
Singapore:
Prentice Hall,
2004.
Buku.
Gaya Turabian
Lovelock, Christopher, Wirtz, Jochen.
Services marketing : people, technology, strategy.
5e
Singapore:
Prentice Hall,
2004.
Buku.