Gaya APA
Burnett, Ken. (2001).
The Handbook of key customer relationship management : the definitive guide to winning managing and developing key account business .
London:
Prentice Hall.
Gaya Chicago
Burnett, Ken.
The Handbook of key customer relationship management : the definitive guide to winning managing and developing key account business.
London:
Prentice Hall,
2001.
Buku.
Gaya MLA
Burnett, Ken.
The Handbook of key customer relationship management : the definitive guide to winning managing and developing key account business.
London:
Prentice Hall,
2001.
Buku.
Gaya Turabian
Burnett, Ken.
The Handbook of key customer relationship management : the definitive guide to winning managing and developing key account business.
London:
Prentice Hall,
2001.
Buku.