E-service : 24 ways to keep your customers when the competition is just a cli…

Edisi

-

ISBN/ISSN

0-8144-0606-8

Deskripsi Fisik

viii, 341p. : indeks; 24x16 cm

Judul Seri

-

No. Panggil

658.812 ZEM e

Capturing customers hearts : leave your competition to chase their pockets

Edisi

-

ISBN/ISSN

0-273-64931-0

Deskripsi Fisik

xv, 223p. : ilus., indeks; 24x16 cm

Judul Seri

-

No. Panggil

658.812 CLE c

Consumers and services

Edisi

-

ISBN/ISSN

0-471-95797-6

Deskripsi Fisik

xi, 271p. : ilus., indeks; 24x16 cm

Judul Seri

-

No. Panggil

658.812 GAB c

How to give quality service to your customers

Edisi

-

ISBN/ISSN

81-85392-54-4

Deskripsi Fisik

ix, 158p. : ilus., indeks; 22x14 cm

Judul Seri

-

No. Panggil

658.812 DEN h

Mengukur kepuasan pelanggan : panduan menciptakan pelayanan bermutu

Judul asli: Measuring customer satisfaction

The Customer centered enterprise : how IBM and other world-class companies ac…

Edisi

-

ISBN/ISSN

0-07-135210-4

Deskripsi Fisik

xv, 247p. : ilus., insdeks; 24x16 cm

Judul Seri

-

No. Panggil

658.812 THO c

Satisfaction : a behavioral perspective on the consumer

Edisi

-

ISBN/ISSN

0-07-115412-4

Deskripsi Fisik

xvi, 432p. : ilus., indeks; 23x18 cm

Judul Seri

-

No. Panggil

658.812 OLI s

Memberikan perhatian kepada pelanggan

Judul asli: How to be better at...customer care

The Customer differential : the complete guide to implementing customer relat…

Edisi

-

ISBN/ISSN

0-8144-0622-X

Deskripsi Fisik

x, 212p. : ilus., indeks; 24x16 cm

Judul Seri

-

No. Panggil

658.812 NYK

Principles of services marketing

Edisi

3e

ISBN/ISSN

0-07-709748-3

Deskripsi Fisik

516p. : ilus., indeks; 24x19 cm

Judul Seri

-

No. Panggil

658.812 PAL p