Gaya APA
Thompson, Harvey. (2000).
The Customer centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first .
New York:
McGraw Hill.
Gaya Chicago
Thompson, Harvey.
The Customer centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first.
New York:
McGraw Hill,
2000.
Buku.
Gaya MLA
Thompson, Harvey.
The Customer centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first.
New York:
McGraw Hill,
2000.
Buku.
Gaya Turabian
Thompson, Harvey.
The Customer centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first.
New York:
McGraw Hill,
2000.
Buku.