Gaya APA
Oliver, Richard L. (1997).
Satisfaction : a behavioral perspective on the consumer .
New York:
McGraw Hill.
Gaya Chicago
Oliver, Richard L.
Satisfaction : a behavioral perspective on the consumer.
New York:
McGraw Hill,
1997.
Buku.
Gaya MLA
Oliver, Richard L.
Satisfaction : a behavioral perspective on the consumer.
New York:
McGraw Hill,
1997.
Buku.
Gaya Turabian
Oliver, Richard L.
Satisfaction : a behavioral perspective on the consumer.
New York:
McGraw Hill,
1997.
Buku.