Gaya APA
Fitzsimmons, James A. (2004).
Service management : operations, strategy, information technology (4e).
Boston:
McGraw Hill.
Gaya Chicago
Fitzsimmons, James A.
Service management : operations, strategy, information technology.
4e
Boston:
McGraw Hill,
2004.
CD ROM.
Gaya MLA
Fitzsimmons, James A.
Service management : operations, strategy, information technology.
4e
Boston:
McGraw Hill,
2004.
CD ROM.
Gaya Turabian
Fitzsimmons, James A.
Service management : operations, strategy, information technology.
4e
Boston:
McGraw Hill,
2004.
CD ROM.