Gaya APA
Fitzsimmons, James A. (2000).
Service management : operations, strategy, and information technology (3).
Boston:
McGraw Hill.
Gaya Chicago
Fitzsimmons, James A.
Service management : operations, strategy, and information technology.
3
Boston:
McGraw Hill,
2000.
CD ROM.
Gaya MLA
Fitzsimmons, James A.
Service management : operations, strategy, and information technology.
3
Boston:
McGraw Hill,
2000.
CD ROM.
Gaya Turabian
Fitzsimmons, James A.
Service management : operations, strategy, and information technology.
3
Boston:
McGraw Hill,
2000.
CD ROM.