Penggayaan APA

Berry, Leonard L. (1995). On great service : a framework for action . New York: The Free Press.

Chicago Style

Berry, Leonard L. On great service : a framework for action. New York: The Free Press, 1995. Buku.

MLA Style

Berry, Leonard L. On great service : a framework for action. New York: The Free Press, 1995. Buku.

Turabian Style

Berry, Leonard L. On great service : a framework for action. New York: The Free Press, 1995. Buku.