Gaya APA
Brown, Stanley A, Martenfeld, Marvin B. (1990).
Creating the service culture : strategies for Canadian business .
Scarborough, Ontario:
Prentice Hall.
Gaya Chicago
Brown, Stanley A, Martenfeld, Marvin B.
Creating the service culture : strategies for Canadian business.
Scarborough, Ontario:
Prentice Hall,
1990.
Buku.
Gaya MLA
Brown, Stanley A, Martenfeld, Marvin B.
Creating the service culture : strategies for Canadian business.
Scarborough, Ontario:
Prentice Hall,
1990.
Buku.
Gaya Turabian
Brown, Stanley A, Martenfeld, Marvin B.
Creating the service culture : strategies for Canadian business.
Scarborough, Ontario:
Prentice Hall,
1990.
Buku.