Penggayaan APA
Besterfield, Dale H. (1995).
Total quality management .
New Jersey:
Prentice Hall.
Chicago Style
Besterfield, Dale H.
Total quality management.
New Jersey:
Prentice Hall,
1995.
Buku.
MLA Style
Besterfield, Dale H.
Total quality management.
New Jersey:
Prentice Hall,
1995.
Buku.
Turabian Style
Besterfield, Dale H.
Total quality management.
New Jersey:
Prentice Hall,
1995.
Buku.