Gaya APA
Fitzsimmons, Mona J, Fitzsimmons, James A.. (2000).
Service management : operation, strategy, and information technology (3e).
Boston:
McGraw Hill.
Gaya Chicago
Fitzsimmons, Mona J, Fitzsimmons, James A..
Service management : operation, strategy, and information technology.
3e
Boston:
McGraw Hill,
2000.
Buku.
Gaya MLA
Fitzsimmons, Mona J, Fitzsimmons, James A..
Service management : operation, strategy, and information technology.
3e
Boston:
McGraw Hill,
2000.
Buku.
Gaya Turabian
Fitzsimmons, Mona J, Fitzsimmons, James A..
Service management : operation, strategy, and information technology.
3e
Boston:
McGraw Hill,
2000.
Buku.