Gaya APA
Besterfield, Dale H. (1999).
Total quality management (2e).
New Jersey:
Prentice Hall.
Gaya Chicago
Besterfield, Dale H.
Total quality management.
2e
New Jersey:
Prentice Hall,
1999.
Buku.
Gaya MLA
Besterfield, Dale H.
Total quality management.
2e
New Jersey:
Prentice Hall,
1999.
Buku.
Gaya Turabian
Besterfield, Dale H.
Total quality management.
2e
New Jersey:
Prentice Hall,
1999.
Buku.