Penggayaan APA
Besterfield, Dale H. (1999).
Total quality management (2e).
New Jersey:
Prentice Hall.
Chicago Style
Besterfield, Dale H.
Total quality management.
2e
New Jersey:
Prentice Hall,
1999.
Buku.
MLA Style
Besterfield, Dale H.
Total quality management.
2e
New Jersey:
Prentice Hall,
1999.
Buku.
Turabian Style
Besterfield, Dale H.
Total quality management.
2e
New Jersey:
Prentice Hall,
1999.
Buku.