Gaya APA
Fitzsimmons, James A, Fitzsimmons, Mona J. (1998).
Service management : operations, strategy, and information technology (2e).
Boston:
McGraw Hill.
Gaya Chicago
Fitzsimmons, James A, Fitzsimmons, Mona J.
Service management : operations, strategy, and information technology.
2e
Boston:
McGraw Hill,
1998.
Buku.
Gaya MLA
Fitzsimmons, James A, Fitzsimmons, Mona J.
Service management : operations, strategy, and information technology.
2e
Boston:
McGraw Hill,
1998.
Buku.
Gaya Turabian
Fitzsimmons, James A, Fitzsimmons, Mona J.
Service management : operations, strategy, and information technology.
2e
Boston:
McGraw Hill,
1998.
Buku.