Gaya APA
Zeithaml, Valerie A, Bitner, Mary Jo. (2000).
Services marketing : integrating customer focus acros the firm (2e).
Boston:
McGraw Hill.
Gaya Chicago
Zeithaml, Valerie A, Bitner, Mary Jo.
Services marketing : integrating customer focus acros the firm.
2e
Boston:
McGraw Hill,
2000.
Buku.
Gaya MLA
Zeithaml, Valerie A, Bitner, Mary Jo.
Services marketing : integrating customer focus acros the firm.
2e
Boston:
McGraw Hill,
2000.
Buku.
Gaya Turabian
Zeithaml, Valerie A, Bitner, Mary Jo.
Services marketing : integrating customer focus acros the firm.
2e
Boston:
McGraw Hill,
2000.
Buku.