Penggayaan APA

Besterfield, Dale H. (1999). Total quality management (2e). New Jersey: Prentice Hall.

Chicago Style

Besterfield, Dale H. Total quality management. 2e New Jersey: Prentice Hall, 1999. Buku.

MLA Style

Besterfield, Dale H. Total quality management. 2e New Jersey: Prentice Hall, 1999. Buku.

Turabian Style

Besterfield, Dale H. Total quality management. 2e New Jersey: Prentice Hall, 1999. Buku.