Gaya APA
Carlaw, Peggy, Deming, Vasudha Kathleen. (1999).
The Big book of customer service training games, quick, fun activities for training customer service reps, sales people... .
New York:
McGraw Hill.
Gaya Chicago
Carlaw, Peggy, Deming, Vasudha Kathleen.
The Big book of customer service training games, quick, fun activities for training customer service reps, sales people....
New York:
McGraw Hill,
1999.
Buku.
Gaya MLA
Carlaw, Peggy, Deming, Vasudha Kathleen.
The Big book of customer service training games, quick, fun activities for training customer service reps, sales people....
New York:
McGraw Hill,
1999.
Buku.
Gaya Turabian
Carlaw, Peggy, Deming, Vasudha Kathleen.
The Big book of customer service training games, quick, fun activities for training customer service reps, sales people....
New York:
McGraw Hill,
1999.
Buku.