Gaya APA
Timm, Paul R. (1998).
Customer service : career success through customer satisfaction .
New Jersey:
Prentice Hall.
Gaya Chicago
Timm, Paul R.
Customer service : career success through customer satisfaction.
New Jersey:
Prentice Hall,
1998.
Buku.
Gaya MLA
Timm, Paul R.
Customer service : career success through customer satisfaction.
New Jersey:
Prentice Hall,
1998.
Buku.
Gaya Turabian
Timm, Paul R.
Customer service : career success through customer satisfaction.
New Jersey:
Prentice Hall,
1998.
Buku.