Gaya APA
Hope, Christine, Muhlemann, Alan. (1997).
Service operations management : strategy, design and delivery .
London:
Prentice Hall.
Gaya Chicago
Hope, Christine, Muhlemann, Alan.
Service operations management : strategy, design and delivery.
London:
Prentice Hall,
1997.
Buku.
Gaya MLA
Hope, Christine, Muhlemann, Alan.
Service operations management : strategy, design and delivery.
London:
Prentice Hall,
1997.
Buku.
Gaya Turabian
Hope, Christine, Muhlemann, Alan.
Service operations management : strategy, design and delivery.
London:
Prentice Hall,
1997.
Buku.