Gaya APA
Barnes, James G, Winardi, Andreas. (2003).
Secrets of customer relationship management = Rahasia manajemen hubungan pelanggan .
Yogyakarta:
Andi.
Gaya Chicago
Barnes, James G, Winardi, Andreas.
Secrets of customer relationship management = Rahasia manajemen hubungan pelanggan.
Yogyakarta:
Andi,
2003.
Buku.
Gaya MLA
Barnes, James G, Winardi, Andreas.
Secrets of customer relationship management = Rahasia manajemen hubungan pelanggan.
Yogyakarta:
Andi,
2003.
Buku.
Gaya Turabian
Barnes, James G, Winardi, Andreas.
Secrets of customer relationship management = Rahasia manajemen hubungan pelanggan.
Yogyakarta:
Andi,
2003.
Buku.