Penggayaan APA

Storbacka, Kaj, Lehtinen, Jarmo R. (2001). Customer relationship management: creating competitive advantage through win-win relationship strategies . Singapura: McGraw Hill.

Chicago Style

Storbacka, Kaj, Lehtinen, Jarmo R. Customer relationship management: creating competitive advantage through win-win relationship strategies. Singapura: McGraw Hill, 2001. Buku.

MLA Style

Storbacka, Kaj, Lehtinen, Jarmo R. Customer relationship management: creating competitive advantage through win-win relationship strategies. Singapura: McGraw Hill, 2001. Buku.

Turabian Style

Storbacka, Kaj, Lehtinen, Jarmo R. Customer relationship management: creating competitive advantage through win-win relationship strategies. Singapura: McGraw Hill, 2001. Buku.