Gaya APA
Storbacka, Kaj, Lehtinen, Jarmo R. (2001).
Customer relationship management: creating competitive advantage through win-win relationship strategies .
Singapura:
McGraw Hill.
Gaya Chicago
Storbacka, Kaj, Lehtinen, Jarmo R.
Customer relationship management: creating competitive advantage through win-win relationship strategies.
Singapura:
McGraw Hill,
2001.
Buku.
Gaya MLA
Storbacka, Kaj, Lehtinen, Jarmo R.
Customer relationship management: creating competitive advantage through win-win relationship strategies.
Singapura:
McGraw Hill,
2001.
Buku.
Gaya Turabian
Storbacka, Kaj, Lehtinen, Jarmo R.
Customer relationship management: creating competitive advantage through win-win relationship strategies.
Singapura:
McGraw Hill,
2001.
Buku.