Gaya APA
Tjiptono, Fandy. (2001).
Prinsip-prinsip total quality service (2e).
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy.
Prinsip-prinsip total quality service.
2e
Yogyakarta:
Andi,
2001.
Buku.
Gaya MLA
Tjiptono, Fandy.
Prinsip-prinsip total quality service.
2e
Yogyakarta:
Andi,
2001.
Buku.
Gaya Turabian
Tjiptono, Fandy.
Prinsip-prinsip total quality service.
2e
Yogyakarta:
Andi,
2001.
Buku.