Gaya APA
Tjiptono, Fandy. (2002).
Total quality management (Rev.e).
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy.
Total quality management.
Rev.e
Yogyakarta:
Andi,
2002.
Buku.
Gaya MLA
Tjiptono, Fandy.
Total quality management.
Rev.e
Yogyakarta:
Andi,
2002.
Buku.
Gaya Turabian
Tjiptono, Fandy.
Total quality management.
Rev.e
Yogyakarta:
Andi,
2002.
Buku.