Gaya APA
Crosby, Philip B. (1986).
Quality without tears : the art of hassle-free management .
New York:
McGraw Hill.
Gaya Chicago
Crosby, Philip B.
Quality without tears : the art of hassle-free management.
New York:
McGraw Hill,
1986.
Buku.
Gaya MLA
Crosby, Philip B.
Quality without tears : the art of hassle-free management.
New York:
McGraw Hill,
1986.
Buku.
Gaya Turabian
Crosby, Philip B.
Quality without tears : the art of hassle-free management.
New York:
McGraw Hill,
1986.
Buku.