Gaya APA
Schneider, Benjamin, Bowen, David E. (1995).
Winning the service game .
Boston:
Harvard Business School Press.
Gaya Chicago
Schneider, Benjamin, Bowen, David E.
Winning the service game.
Boston:
Harvard Business School Press,
1995.
Buku.
Gaya MLA
Schneider, Benjamin, Bowen, David E.
Winning the service game.
Boston:
Harvard Business School Press,
1995.
Buku.
Gaya Turabian
Schneider, Benjamin, Bowen, David E.
Winning the service game.
Boston:
Harvard Business School Press,
1995.
Buku.