Gaya APA
Vandermerwe, Sandra, Lovelock, Christopher. (1994).
Competing through service : strategy and implementation: case and text .
New York:
Prentice Hall.
Gaya Chicago
Vandermerwe, Sandra, Lovelock, Christopher.
Competing through service : strategy and implementation: case and text.
New York:
Prentice Hall,
1994.
Buku.
Gaya MLA
Vandermerwe, Sandra, Lovelock, Christopher.
Competing through service : strategy and implementation: case and text.
New York:
Prentice Hall,
1994.
Buku.
Gaya Turabian
Vandermerwe, Sandra, Lovelock, Christopher.
Competing through service : strategy and implementation: case and text.
New York:
Prentice Hall,
1994.
Buku.