Gaya APA
Besterfield, Dale H. (1995).
Total quality management .
New Jersey:
Prentice Hall.
Gaya Chicago
Besterfield, Dale H.
Total quality management.
New Jersey:
Prentice Hall,
1995.
Buku.
Gaya MLA
Besterfield, Dale H.
Total quality management.
New Jersey:
Prentice Hall,
1995.
Buku.
Gaya Turabian
Besterfield, Dale H.
Total quality management.
New Jersey:
Prentice Hall,
1995.
Buku.