Gaya APA
NYKAMP, MELINDA. (2001).
The Customer differential : the complete guide to implementing customer relationship management .
New York:
AMACOM.
Gaya Chicago
NYKAMP, MELINDA.
The Customer differential : the complete guide to implementing customer relationship management.
New York:
AMACOM,
2001.
Buku.
Gaya MLA
NYKAMP, MELINDA.
The Customer differential : the complete guide to implementing customer relationship management.
New York:
AMACOM,
2001.
Buku.
Gaya Turabian
NYKAMP, MELINDA.
The Customer differential : the complete guide to implementing customer relationship management.
New York:
AMACOM,
2001.
Buku.