Gaya APA
Tjiptono, Fandy, Chandra, Gregorius. (2005).
Service, quality and satistisfaction .
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy, Chandra, Gregorius.
Service, quality and satistisfaction.
Yogyakarta:
Andi,
2005.
Buku.
Gaya MLA
Tjiptono, Fandy, Chandra, Gregorius.
Service, quality and satistisfaction.
Yogyakarta:
Andi,
2005.
Buku.
Gaya Turabian
Tjiptono, Fandy, Chandra, Gregorius.
Service, quality and satistisfaction.
Yogyakarta:
Andi,
2005.
Buku.