Gaya APA
Besterfield, Dale H. (2003).
Total quality management (3e).
New Jersey:
Prentice Hall.
Gaya Chicago
Besterfield, Dale H.
Total quality management.
3e
New Jersey:
Prentice Hall,
2003.
Buku.
Gaya MLA
Besterfield, Dale H.
Total quality management.
3e
New Jersey:
Prentice Hall,
2003.
Buku.
Gaya Turabian
Besterfield, Dale H.
Total quality management.
3e
New Jersey:
Prentice Hall,
2003.
Buku.