Gaya APA
Brown, Andrew. (1989).
Customer care management .
Oxford:
Heinemann Proffesional.
Gaya Chicago
Brown, Andrew.
Customer care management.
Oxford:
Heinemann Proffesional,
1989.
Buku.
Gaya MLA
Brown, Andrew.
Customer care management.
Oxford:
Heinemann Proffesional,
1989.
Buku.
Gaya Turabian
Brown, Andrew.
Customer care management.
Oxford:
Heinemann Proffesional,
1989.
Buku.