Gaya APA
Reidenbach, R. Eric, Grubbs, M. Ray. (1989).
Winning banks : managing service quality for customer satisfaction .
ILLINOIS:
Bank Administration Institute.
Gaya Chicago
Reidenbach, R. Eric, Grubbs, M. Ray.
Winning banks : managing service quality for customer satisfaction.
ILLINOIS:
Bank Administration Institute,
1989.
Buku.
Gaya MLA
Reidenbach, R. Eric, Grubbs, M. Ray.
Winning banks : managing service quality for customer satisfaction.
ILLINOIS:
Bank Administration Institute,
1989.
Buku.
Gaya Turabian
Reidenbach, R. Eric, Grubbs, M. Ray.
Winning banks : managing service quality for customer satisfaction.
ILLINOIS:
Bank Administration Institute,
1989.
Buku.